Shipping Policy
At Byclex, we ship worldwide. No matter where your playground is, we’ll get your gear to you.
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Processing Time: All orders are processed and shipped within 2–3 business days after payment is confirmed.
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Shipping Times:
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Europe: 3 to 7 business days.
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USA, Canada & International: 5 to 8 business days.
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Carriers: We choose the most reliable carrier for your specific region. If you have a specific preference, please mention it in the order comments, and we will do our best to accommodate you.
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Shipping Rates: Final shipping costs are calculated and displayed at checkout before you confirm your order.
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Important: Damaged Parcels
We take great care in packing your ramps. However, accidents can happen during transit.
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Inspection: Please inspect the package immediately upon arrival.
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Refusal: If the parcel is visibly damaged, do not accept it. Refuse the delivery and notify us immediately.
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Reporting: If you discover damage after opening the parcel, you must notify us at info@byclex.com within 2 business days. Please include photos of the packaging and the product.
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International Orders & Customs
For orders shipped outside of the European Union (e.g., USA, Canada, UK, Australia):
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Import Duties: Any import duties, customs fees, or local taxes are the sole responsibility of the recipient.
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Customs Delays: Byclex is not responsible for delays caused by the customs clearance process in the destination country.
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Returns Shipping
As noted in our Refund Policy, you are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.